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FAQs

Q:How can I contact you?

TEL: 800-937-9424  M-F 6a-4p PT

EMAIL: customer.service@welcomehomeamerica.com

Q:When will my order ship?

We ship every stock order within 24 hours.

Most custom, or semi-custom, orders ship in 14-21 days.

Q:How can I set-up an account?

Simple. Just create an account on the website, then place your order. You can checkout with a credit card, or established businesses can select the Net 30 option. PLEASE READ the CREDIT POLICY before you choose Net 30.

If you select the Net 30 option and your property pays via a 3rd party such as Avid Pay, Ops Technology, Compliance Depot, etc., your order is subject to our CREDIT POLICY.  It may be easier for you to simply use a credit card for faster order processing and delivery, while you enroll us in your 3rd party provider system. We do NOT pay any costs of any kind for enrolling or registering with any 3rd party payment/compliance provider. 

Net 30 terms require payment to be received within 30 days of invoice date. Invoices are ONLY sent via email to the email address provided when you place your order.  It is the responsibility of the person providing that email address to make certain the invoice is forwarded to the person in your organization responsible for paying the invoice within Net 30 terms. Future credit privileges may be suspended if invoices are not paid within Net 30 terms. 

Q:Where are you located?

12316 World Trade Drive, STE 102, San Diego, CALIFORNIA 92128

Q: If an item I purchased in the past is not on the website, is it still available?

Our website reflects currently stocked and available products only. If it is not on our website, it may have been discontinued. Call us to confirm or ask for an alternative item.

Q: If I was a Welcome Home America customer before Nov 2019 and had an account on the 'old' website is my account still active?

Yes and No. If the old account had the same email address, you simply login using the old email address and use the 'forgot my password' feature. Our new website has security features that require re-setting passwords, for your protection.

If you want to use different email, or the 'forgot my password' feature doesn't locate your old email, you'll need to re-register as a new account. Just follow the CREATE ACCOUNT red button on the home page. If you need assistance please phone us: 800-937-9424.

Q: Can I add a PO# to my order?

A: Yes.  When you check out and select a shipping Method, there is a text box below it called "order comments" . Just type your PO# in that space.