FAQ

Q: How can I contact you?

TEL: 800-937-9424  M-F 6a-4p PST

EMAIL: customer.[email protected]

Q: When will my order ship?

We ship every stock order within 24 hours. Most custom, or semi-custom, orders ship in 7-14 days.

Q: How can I set-up an account?

Simple. Just create an account on the website, then place your order. You can checkout with a credit card, or established businesses can select the Net 30 option. PLEASE READ the CREDIT POLICY before you choose Net 30.

If you select the Net 30 option and your property pays via a 3rd party such as Avid Pay, Ops Technology, Compliance Depot, etc., your order is subject to our CREDIT POLICY.  It may be easier for you to simply use a credit card for faster order processing and delivery, while you enroll us in your 3rd party provider system. We do NOT pay any costs of any kind for enrolling or registering with any 3rd party payment/compliance provider. 

Net 30 terms require payment to be received within 30 days of invoice date. Invoices are ONLY sent via email to the email address provided when you place your order.  It is the responsibility of the person providing that email address to make certain the invoice is forwarded to the person in your organization responsible for paying the invoice within Net 30 terms. Future credit privileges may be suspended if invoices are not paid within Net 30 terms. paypal-credit-card-logo-png-4 | Acupressure | Ancient Healing Art

Q: Where are you located?

12316 World Trade Drive, STE 102, San Diego, CALIFORNIA 92128

Q: If an item I purchased in the past is not on the website, is it still available?

Our website reflects currently stocked and available products only. If it is not on our website, it may have been discontinued. Call us to confirm or ask for an alternative item.

Q: If I was a Welcome Home America customer before Nov 2019 and had an account on the 'old' website is my account still active?

Yes and No. If the old account had the same email address, you simply login using the old email address and use the 'forgot my password' feature. Our new website has security features that require re-setting passwords, for your protection.

If you want to use different email, or the 'forgot my password' feature doesn't locate your old email, you'll need to re-register as a new account. Just follow the CREATE ACCOUNT red button on the home page. If you need assistance, please phone us: 800-937-9424.

Q: Can I add a PO# to my order?

A: Yes.  During Step 2 of Check Out, there is an area for you to enter your PO#. You may also enter the information in the Order Comments area.

Q: Can I track my order?

A: Yes.  When your order ships, you'll receive a notification email.  You will also receive a copy of your invoice. On the invoice you'll find the FedEx tracking number of your shipment. Just go to www.FedEx.com and enter that tracking number to follow the order right to your door.

Custom Order FAQ

Uploading Your Logo:

We accept print ready logos and artwork in .PDF, .AI, .EPS, .PNG, .JPEG - Please attach the highest resolution version of your logo if using .JPEG format.

We accept 300 DPI files, and no less. Low resolution orders will be placed on hold until we receive new files. We will notify you if the files are low resolution. We prefer PDF’s and EPS files with outlined fonts. These files are much easier to handle and will likely speed up your order.

If you do not have a print ready logo, you can attach an image of something similar and we will do our best to recreate it.

Imprint Instructions: Use this area to provide text, color preferences, or give more information on what you need. Our graphics team will contact you if they have any questions or need more information.

When will I receive my proof?

A proof will be emailed to you within 24 business hours. The proof will be sent as an attachment via email from [email protected] . If you have spam filters, please add [email protected] to allow the email to be received.

What is the turn-around time for custom items?

Turn-around time varies. If you need items by a certain date or need a rush item, please contact us with your timeline needs and we will do our best to meet those, but we cannot guarantee a specific delivery date. Most items take between 7-10 production days, with some items taking longer. Please see individual item for our current production timeline.

Color Accuracy on screens vs. actual print:

Proofs are supplied to you as a digital rendering. We have made every effort to make the colors on screen as close as possible to the colors of the products you purchase. However, we cannot guarantee an exact match in colors, and the images should not be relied on as such. Please note that colors might appear differently on different computer screens.

Flags: Flags are made of woven fibers and printed using digital sublimation. Colors may appear lighter on actual nylon material because the sunlight shows through the weaves of the material.

Our standard advertising flags are single sided, but double-sided flags are available in most styles. Single-sided flags have the graphics on the front side while the backside is the mirror image bleed though of the graphics from the front side. Double-sided flags have the graphics printed on two separate pieces of fabric that are stitched together with a liner to prevent image bleed through.

Our flags have an additional pole kit available for purchase. The pole kits are designed for use on soft surfaces such as grass or sand where the spike can go into the ground. If you need a base for a hard surface such as pavement or an indoor floor, please contact us for options.

Signs: Our signs are digitally printed in full color with a standard UV Laminate. Coroplast signs are double sided. Aluminum and Styrene signs are single sided.

Floor Mats: Indoor/Outdoor (MTD)- Printed with a Total Dye Process. The dyes are injected deeply into the mat pile and then steam set to produce long lasting quality. The mats are rolled tightly for shipping which can affect the way the fibers of the mat are laying. Please unroll your mat and allow a couple of days for the fibers to relax. Mat colors will vary lighter or darker depending on the way the fibers are laying.

Outdoor (SSI) have PMS color matching available.

Banners: Vinyl banners are digitally printed on flexible PVC material that is durable and suitable for both indoor and outdoor use. Banners include corner grommets and rope for hanging.

Artwork Changes and Approval:

All artwork changes and approvals must be done via email.

Returns:

Custom items are Final Sale and not returnable. Reprints will be on case-to-case basis, only if a manufacturing error has occurred.

Not seeing what you need?

Reach out to us via email: [email protected] and our Custom Department will gladly assist.